> For the complete documentation index, see [llms.txt](https://docs.poweromni.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.poweromni.ai/en/administration-and-configuration/support.md).

# Support

The **Support** section in the Administration Portal allows administrators to manage the status of all support tickets within the organization and open new requests with the Power Omni support team.

<figure><img src="/files/UDUm7WHNogsp9BrmQT2Z" alt=""><figcaption></figcaption></figure>

### How to Open a New Support Ticket

To request technical assistance, report an issue, or submit a request, follow the steps below:

1. Access the side menu and click on **Support**.
2. Click the **New Ticket** button in the upper-right corner of the screen.

The ticket creation window will open, requesting the following information:

<table><thead><tr><th width="141">Field</th><th>Purpose</th><th>Filling Tip</th></tr></thead><tbody><tr><td>Title</td><td>Briefly describe the issue or request.</td><td>Ex: "HR Agent cannot access new files" or "Error exporting token log".</td></tr><tr><td>Detailed Description</td><td>Describe the issue completely. Include steps to reproduce the error, exact error messages, and the time of occurrence.</td><td>Be as specific as possible. You may use the <strong>Image</strong> button to attach screenshots illustrating the issue.</td></tr></tbody></table>

After filling in the information, click **Create Ticket**. The new request will be registered and will immediately appear in your ticket list with the status **Active**.

### Ticket Management and Tracking

The main Support screen lists all open tickets, allowing you to track the status and history of each request:

* **ID:** Unique identification number of the ticket.
* **Title/Description:** Brief summary of the issue.
* **Status:** Indicates the current situation of the ticket (Ex: Active, Pending, Closed).
* **Last Update:** Date and time of the most recent interaction (yours or the support team’s).

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### Support Reminder

If your organization has the **Enterprise Plan**, you may contact **Priority Support** directly via WhatsApp Group for urgent matters. The ticket system is the standard support method for the **Basic (Free) Plan**.
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