# Support

The **Support** section in the Administration Portal allows administrators to manage the status of all support tickets within the organization and open new requests with the Power Omni support team.

<figure><img src="/files/UDUm7WHNogsp9BrmQT2Z" alt=""><figcaption></figcaption></figure>

### How to Open a New Support Ticket

To request technical assistance, report an issue, or submit a request, follow the steps below:

1. Access the side menu and click on **Support**.
2. Click the **New Ticket** button in the upper-right corner of the screen.

The ticket creation window will open, requesting the following information:

<table><thead><tr><th width="141">Field</th><th>Purpose</th><th>Filling Tip</th></tr></thead><tbody><tr><td>Title</td><td>Briefly describe the issue or request.</td><td>Ex: "HR Agent cannot access new files" or "Error exporting token log".</td></tr><tr><td>Detailed Description</td><td>Describe the issue completely. Include steps to reproduce the error, exact error messages, and the time of occurrence.</td><td>Be as specific as possible. You may use the <strong>Image</strong> button to attach screenshots illustrating the issue.</td></tr></tbody></table>

After filling in the information, click **Create Ticket**. The new request will be registered and will immediately appear in your ticket list with the status **Active**.

### Ticket Management and Tracking

The main Support screen lists all open tickets, allowing you to track the status and history of each request:

* **ID:** Unique identification number of the ticket.
* **Title/Description:** Brief summary of the issue.
* **Status:** Indicates the current situation of the ticket (Ex: Active, Pending, Closed).
* **Last Update:** Date and time of the most recent interaction (yours or the support team’s).

{% hint style="warning" %}

### Support Reminder

If your organization has the **Enterprise Plan**, you may contact **Priority Support** directly via WhatsApp Group for urgent matters. The ticket system is the standard support method for the **Basic (Free) Plan**.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.poweromni.ai/en/administration-and-configuration/support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.